Shipping Information
At SheBikesHeBikes, we use New Zealand Post for all shipping of small items. We aim to process and ship your order as quickly as possible so you can enjoy your new gear without delay.
1. Shipping rates
Shipping costs are calculated at checkout based on your delivery address and the size of your order.
- Standard delivery: Calculated at checkout.
- Free shipping: From time to time we may offer free shipping promotions, which will be clearly advertised.
2. Delivery timeframes
Once your order has been dispatched, you will receive a tracking number by email.
- Standard delivery: 2-5 business days (NZ Post estimate).
- Rural delivery: 3-7 business days (NZ Post estimate).
- Public holidays: Please allow extra time during busy periods like Christmas and public holidays.
Delivery timeframes are estimates only and may vary depending on courier network volumes and weather events.
3. Order processing
Orders are packed and shipped Monday to Friday. Orders placed after 12:00 pm or on weekends/public holidays will be processed on the next business day.
4. Tracking your order
When your order ships, you will receive an email with tracking information so you can follow your parcel’s progress. You can also track your order directly through the NZ Post tracking tool using your tracking number.
5. Shipping within New Zealand only
At this stage, we only ship to addresses within New Zealand. If you’re outside of New Zealand and are interested in our products then choose the click and collect option and choose which of our depots you will collect it from.
6. Damaged or missing deliveries
If your order arrives damaged or doesn’t arrive within the expected timeframe:
- Contact us as soon as possible at shop@shebikeshebikes.co.nz.
- Please include your order number and photos of any damage, if applicable.
- We will work with NZ Post to resolve the issue and arrange a replacement or refund if needed.
7. Contact us
If you have any questions about shipping, please get in touch:
Email: shop@shebikeshebikes.co.nz
Phone: +64 (0)3 000 0000
Postal: SheBikesHeBikes, 13 Fraser St, Clyde 9330, Otago, New Zealand