At SheBikesHeBikes we want you to be happy with your purchase. This policy covers returns, exchanges, and refunds for items bought online or in-store.

1. Change of mind

• You may return unused items within 14 days of purchase.
• Items must be in new condition with original tags and packaging.
• Once received and checked, we will provide either an exchange or a shop credit for the item price. Shipping is not refundable.
• Return shipping costs are your responsibility.

Note: Refunds for change of mind are not offered unless required by New Zealand law.

2. Faulty, damaged, or incorrect items

• If your item is faulty, damaged on arrival, or not what you ordered, contact us as soon as possible with your order number and photos if you can.
• We will arrange a repair, replacement, or refund in line with the Consumer Guarantees Act.
• We cover return shipping for faulty or incorrect items.

3. Non-returnable items

For hygiene and safety reasons, these items cannot be returned unless they are faulty:

• Drink bottles
• Bike shorts and gloves that have been worn or used

4. How to return an item

1. Email us at shop@shebikeshebikes.co.nz with your order number and reason for return.
2. We will confirm next steps and provide the return address.
3. Pack the item securely and include your order details inside the parcel.
4. Once received, we process exchanges, credits, or refunds within 5 business days.

5. Contact

Email: shop@shebikeshebikes.co.nz
Phone: +64 (0)3 447 3271
Postal: SheBikesHeBikes, 13 Fraser Street, Clyde, 9330, Otago