At SheBikesHeBikes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you shop with us online or in-store.
1. Information we collect
We may collect the following types of personal information when you use our shop or services:
- Personal details: Name, email address, phone number, and billing/shipping address.
- Order information: Items purchased, and transaction history.
- Website usage data: Pages you visit, time spent on our site, and how you interact with our shop.
- Marketing preferences: Your choices about receiving promotional emails or offers.
2. How we collect your information
We collect information in several ways, including:
- When you make a purchase on our website or in-store.
- When you create an account or sign up for our newsletter.
- When you contact us by email, phone, or through our website forms.
- Automatically, via cookies and analytics tools, when you browse our site.
3. How we use your information
We use your information to:
- Process and deliver your orders.
- Communicate with you about your order or account.
- Improve our products, services, and website experience.
- Send marketing offers and updates if you’ve opted in to receive them.
- Comply with legal obligations such as tax and accounting requirements.
4. Sharing your information
We do not sell your personal information. We only share it when necessary to provide our services, such as with:
- Payment processors to securely handle your transactions.
- Shipping companies to deliver your order.
- IT and website hosting providers who help us operate our site.
- Government agencies, if required by law.
5. Cookies and tracking
Our website uses cookies and similar technologies to improve your shopping experience. You can control or disable cookies through your browser settings, but some features of our site may not work properly without them.
6. Data security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.
7. Your rights
Under the Privacy Act 2020, you have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct any inaccurate or incomplete information.
- Withdraw your consent to receive marketing communications at any time.
To exercise these rights, please contact us using the details below.
8. Third-party services
Our website may include links to third-party services (such as payment processors or social media platforms). These services have their own privacy policies, and we are not responsible for their practices.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update clearly shown.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: shop@shebikeshebikes.co.nz
Phone: +64 (0)3 447 3271
Postal: SheBikesHeBikes, 13 Fraser St, Clyde 9330, Otago